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There are two types of recognition for prior learning as it applies to IGQ Golf College Limited:-

  • Recognition of Credits from other institutions and credit transfer
  • Recognition of prior learning and or experience.

Credit Recognition and Credit Transfer Policy. 

The credit transfer is a process whereby credit already achieved is recognized towards a new qualification. This may occur on a case-by-case basis between the individual and IGQ Golf College or between two or more organizations or providers.



The following principles are intended to apply across sectors, cultures and countries and to compliment government obligations under the Treaty of Waitangi.

  • Qualification, course and programme development should promote and facilitate credit recognition and transfer.
  • The key focus of credit transfer decisions should be on the benefit for learners and supporting effective learning pathways.
  • Transparency in credit recognition and transfer decision-making is a critical factor in supporting the ongoing involvement of our learners in education and training.
  • Credit transfer and recognition should be able to operate across different cultures and national borders with robust policies and procedures in place to support this.
  • Credit awarded as a result of recognition of prior learning or recognition of current competency is of equal standing to credit awarded through other forms of assessment and shall be able to be carried with the learner once awarded.




The following objectives underpin an effective and productive credit transfer system. They are essential to ensuring that the interests of learners are paramount.

  • Credit transfer decisions should be fair and recognise learning in an appropriate way.
  • Credit transfer decisions should be defendable, consistent and open to scrutiny.
  • Credit transfer decisions should be timely so that a learner’s ability to access programmes is not unnecessarily inhibited.
  • Credit transfer processes should facilitate access and promote new learning opportunities without compromising the quality or standards of qualifications.
  • Clear and coherent information should be readily available on the types of pathways that a learner may expect to progress following the awarding of credit transfer decisions.
  • Learners, providers and assessors should have a clear understanding of what may be expected in relation to an application for credit transfer.
  • Learners must have recourse to review and appeal of credit transfer processes and decisions.


The following outcomes should result from applying the above principles and objectives.

  • Credit will be granted for recorded success, whether or not it forms part or all of a complete qualification.
  • Credit will be granted at the highest level consistent with the learner’s demonstrated level of competence.
  • Credit transfer arrangements will recognise the distinctive characteristics of qualifications.
  • Where credit is not granted, IGQ Golf College will provide clear reasons for the decision.
  • IGQ Golf College will have procedures in place to enable learners to seek a review of initial decisions on credit transfer matters.
  • Information about credit transfer arrangements will be readily available to all learners.

Application and Assessment Processes

For credit transfer from another educational body

  • Student obtains certified copies of courses and units completed along with schedules of contents for which they wish to apply for credit transfers from that educational body
  • The assessment panel, must meet within five working days, which will include the Operations Principal and the Director of Coaching will assess the comparison between the courses already completed and IGQ Golf College courses.
  • The assessment panel may decide on a complete cross credit where the two units are substantially the same in content, outcomes and credit values.
  • Where there are significant differences in content, learning outcome and credit values the RPL panel may do any of the following:
  • Give a partial cross credit and require the student to sit specific parts that were not included in the first unit.
  • require the student to sit a small test on enrolment to check on the student’s knowledge of the subject area.
  • Award the appropriate cross credit values
  • Decline the application entirely.
  • The assessment panel must advise the applicant their decision promptly, giving the student the opportunity to discuss further or to present additional information.
  • If the applicant believes the assessment panel have assessed incorrectly, the panel must advise the student of his rights of appeal to the Board of Directors for review.

For credit transfer for prior experience

  • Student obtains certified copies of courses and or work experience from their employers or golf club for which they wish to apply for credit transfers.
  • The assessment panel, must meet within five working days, which will include the Operations Principal and the Director of Coaching will assess the comparison between the courses already completed and IGQ Golf College courses.
  • The assessment panel may decide on a complete cross credit where the prior experiences are substantially the same in content, outcomes and credit values. i.e where the student has substantial golf experience he may be awarded the Level 3 certificate and commence at Level 4.
  • Where there are significant differences in content, learning outcome and credit values the RPL panel may do any of the following:
  • Give a partial cross credit and require the student to sit specific parts that were not included in the first unit.
  • Require the student to sit a playing test and a series of golf drill tests to establish on the student’s knowledge of the subject areas.
  • Award the appropriate cross credit values
  • Decline the application entirely.
  • The assessment panel must advise the applicant their decision promptly, giving the student the opportunity to discuss further or to present additional information.
  • If the applicant believes the assessment panel have assessed incorrectly, the panel must advise the student of his rights of appeal to the Board of Directors for review.



IGQ Golf College has four terms per year. IGQ school terms in 2016 and 2017 are the following:

Term 1: 9 January 2017 ~ 13 April 2017                   8 January 2018 ~ 13 April 2018

Term 2: 1 May 2017 ~ 7 July 2017                    30 April 2018 ~ 6 July 2018

Term 3: 24 July 2017 -~ 22 September 2017            23 July 2018 ~ 21 September 2018

Term 4:  9 October 2017 ~ 15 December 2017              8 October 2018 ~ 14 December 2018

College Intake dates (All Mondays)

2017:      9 January, 6 March, 1 May, 24 July, 9 October

2018:      8 January, 5 March, 30 April, 23 July, 8 October


The shuttle services are provided at no cost to students. The shuttle services’ operation hours are as follows:

Monday to Friday:       7:50am  Burnside & Redwood*  to IGQ campus

                     5:30pm  from IGQ Campus to Burnside & Redwood *

*Redwood stop: Corner of Barnes Road & Main North Road                            

*Burnside stop: Southwest corner of Memorial Avenue & Grahams Road (In front of 235 Memorial Avenue).

Alternative pickups by arrangement.


IGQ Golf College is committed to providing a safe workplace for all who might work at, study at or visit these workplaces. Our focus is on sustainable, continuous improvement in health & safety performance through leadership and behavior change. Whilst management has the ultimate responsibility for health and safety standards, employees and students have a responsibility to ensure their own safety, and the safety of others in the workplace.

Management will:

  • Comply with the Health & Safety in Employment Act, and associated regulations, codes of practice, guidelines and standards
  • Accurately report, record and investigate all injuries or near miss incidents
  • Take all practicable steps to eliminate, isolate or minimize harm from hazards
  • Provide employees with health & safety training, education and supervision
  • Put in place procedures for dealing with emergencies that may arise
  • Support the safe and early return to work/study of injured employees/students
  • Consult with staff, students and their representatives on all health & safety matters
  • Maintain an understanding of health & safety management relative to their positions
  • Review the Health & Safety processes annually


Employees and Students will:

  • Actively contribute to hazard identification and management
  • Report work related injuries and incidents promptly and accurately
  • Adopt safe work practices
  • Encourage others to do the same
  • Participate in safe and early return to work program


  • Our campuses are generally English only zones.  Please try your best to use English at all times.  To assist in communication some classes may use Mandarin to help explain examples.
  • No smoking inside any building at all times.
  • Mobile phones must be turned off during class time with the exception that when on the practice area or on the golf course at least one student must have a telephone on for emergency health and safety reasons.
  • All food must be eaten in the student cafeteria or designated areas.
  • The computers may only be used by IGQ Golf College students.
  • All visitors must report to reception.
  • Telephone the school by 9.00 am if you are sick.
  • Go to reception if you are late for class.
  • You will be marked absent if you are more than 10 minutes late for class.
  • A minimum of 80% attendance is a required condition of your student visa.
  • You may not use the campus photocopier without permission.
  • A reasonable standard of dress is expected on campus.
  •  Keep the class room and cafeteria area tidy and clean. 
  • Place your personal belongings in the designated area.
  • Leave your golf shoes outside of the class room.
  •  Spitting is not acceptable in New Zealand.
  •  Chewing gum is not permitted on campus.
  •  Keep the toilet area clean.
  •  Obey the club rules.


Like many new students who have just arrived in New Zealand, you will find the education system here very different.  Classes might be smaller and you will be expected to contribute to classroom discussions, to have opinions and express ideas.  You will also be expected to take personal responsibility for your own study, golf playing rounds and progress.


During Orientation you will be advised of IGQ Golf College’s academic requirements as well as the rules of the college.


TOEIC tests are usually offered every four weeks.  Students who wish to test their development can sit the next available test by arrangement.


Course Books and Stationery


All students must buy their own course book and stationery when requested.  Sometimes there are second hand books available for sale – please check with reception.  Please check with your teacher what stationery you will need to purchase for the class.


NB: No student will be admitted to class without required stationery and correct notes.  This is to avoid disturbing students who wish to work.



First and most importantly, we expect you to have the ability to make your education with us very successful. Competency counts!


Please bring with you the same enthusiastic, positive attitude that you brought on your first day.  You and your classmates cannot work effectively without it.


We regard all our students as competent professionals.  We trust that you as a student will behave in a responsible, professional manner.  We will expect you to:


  • Act honestly and with integrity in all your dealings with and within our organization.
  • Consistently study and perform in your course to the best of your ability and in a way that is consistent with class expectations.
  • Be an effective, supportive member of your class.
  • Participate actively in your course of study.


It is expected that all staff and students treat each other with respect.  Verbal or physical abuse, bullying, harassment, or sexual harassment by any staff member or student will not be tolerated.


If student’s persistently disrupt classes or are guilty of sexual harassment or physical abuse and or bullying the company will invoke the termination of enrolment procedures as covered in our Student Handbook under Termination of Enrolment.



Good attendance is crucial to you being able to study in New Zealand and to passing your exams.

It is the policy of IGQ Golf College in accordance with the New Zealand Immigration Service, that all students maintain an 80% or above attendance average.

Please note:  Immigration considers all days you are not at school (including sick days) to be absences – even if you have filled out a student request form.

Warning Process for Absenteeism

If a student is often absent without satisfactory explanation:-

  • On the third occasion the student will receive a warning letter for poor attendance

if the student continues to be absent, and his average attendance falls below 88%:-

  • The student will receive a second warning letter.

If the student still continues to be absent, and his attendance falls below 80%:-

  • The student will receive a third and final letter and will be expelled from the school.

On the third warning letter, IGQ Golf College will contact the New Zealand Immigration Service.  Immigration may then choose to revoke the student’s visa.

Please note:  If a student’s attendance record is below 80% that student will not receive a certificate when he/she leaves the school. 


It is important that you are on time for all your classes.  If you arrive after class has begun you will be marked ‘late’ on the teacher’s attendance sheet.  If coming in late will disrupt the class then your teacher may ask you to wait until after the break.

Driving conditions, trouble finding a park or missing the bus are unacceptable reasons for lateness.  Please make sure you give yourself enough time to get to school and class on time.

Any student who does not return to class after the morning or afternoon break will be marked absent for that class.

Any student who does not attend assembly or an organized off-site activity will be marked absent.

Any student who is late for 3 times will be marked as being absent for the equivalent of one day.

Warning Process for Lateness

If a student is late 3 times without satisfactory explanation:

  • They will be given a verbal warning.

If a student continues to be late a further 3 times

  • The student will receive a warning letter for lateness.

If the student still continues to be late a further 3 times

  • The student will receive a second warning letter.

If the student is given a third warning letter

  • IGQ Golf College will inform the New Zealand Immigration Service if his attendance falls below the 80% attendance requirement.


The New Zealand Immigration Service expects all student visa holders to study full-time and maintain an above 80% attendance rate.  Therefore, students are not entitled to holiday.  However, if you would like to request leave for a special reason, you must speak with the Principal immediately


Special leave includes

  • Accidents and emergencies.
  • Life and death situations.
  • Bereavement (with proof).



If you are unable to come to school because you are sick, you must ring the school before 9.00 am and let us know.  If you are sick for more than 3 days you must bring a medical certificate from a New Zealand registered doctor. 


Fees must still be paid during leave


Impaired performance is where students cannot complete an assessment or test because of circumstances beyond their control. These include

  • Accidents and emergencies.
  • Life and death situations.
  • Bereavement (with Proof).
  • Illness or injury.

Students who are unable to attend tests or complete assignments for any of the reasons above should immediately contact the Dean of Administration to apply for an appropriate aegrotat pass. Aegrotat passes will be considered by the academic staff where the student has previously satisfactorily completed his/her studies and an assessed grade will be made based on the student’s previous results in that subject or subjects.  Where circumstances are sufficiently serious and the student cannot complete the course they may be offered the opportunity to apply for suspension of their studies until their circumstances have changed.

Where the student believes that they have been unfairly treated in their application for an aegrotat pass they may appeal the decision to the board of Directors of the Company.


IGQ Golf College does not allow cheating during tests or assessments.  Cheating is seen as a very serious offence in New Zealand, especially for mature students.

The following are signs of cheating:-

  • Talking (in any language).
  • Whispering.
  • Looking at another student’s work.
  • Showing your work to other students.
  • Signaling answers (with hands or sounds).
  • Copying.
  • Taking hidden answers into the test or assessment.
  • Listening to answers from a walkman or mobile phone.
  • Writing notes to other students in any language.
  • Exchanging papers with another student.
  • Emailing answers to another student.
  • Leaving the test room unaccompanied.

If a teacher thinks a student is trying to cheat, the following ACTION will be taken:

The Procedure

STEP 1:  The teacher will give a warning to stop, and then

STEP 2:  The teacher will move the student to another seat, and then

STEP 3:  The student(s) will be removed from the test room

If a student has been cheating, the CONSEQUENCES AFTER THE TEST WILL BE:

Step 4:   If a student has been removed from a test, the teacher will report the matter to the Principal.

One or more of the following will happen:

  • The student will be given a result of ZERO.
  • The student will be requested to sit another completed test or completed assessment.
  • The student’s parents/agent will be informed of the incident.
  • The student will be expelled from IGQ Golf College.


From time to time a student’s conduct may be of sufficient concern to warrant

termination of their enrolment with IGQ Golf College.

Possible poor conduct includes:

  • Supplying false information on enrolment – about medical conditions, qualifications, age or information required to obtain your visa.
  • Any behaviour that may result in NZIS revoking the student’s visa/permit.
  • A pattern of behaviour that suggests the student is not a bona-fide student: a history of poor attendance or sleeping in class.
  • Behaviour that endangers the life or well-being of the student or another person.
  • Repeated breach of Home stay rules.
  • Repeated breach of School rules.
  • Breach of New Zealand laws.

Under such circumstances the following shall apply.

Stage One

Where an incident of poor conduct arises, the Principal shall conduct an investigation into the alleged misconduct.

The student concerned shall be advised in writing that an investigation is being undertaken.  The reasons for the investigation and the possibility of termination of enrolment must be clearly stated in the advice to the student.

Stage Two

On completion of the investigation, the Principal shall convey in writing to the student a summary of what the investigation disclosed. The student shall be afforded five days to respond to the Principal.

Stage Three

After five days, the Principal shall make a finding on the information. The student shall be advised in writing of the finding.

The Principal shall seek comments from the student’s agent or family prior to arriving at a finding.

Stage Four

If a student is dissatisfied with the outcome (s) he may involve the Disputes Policy.

If the misconduct is of sufficient seriousness, the Principal may suspend the student pending an outcome under Stage Three.

If a student has her/his enrolment terminated, IGQ Golf College shall not refund any Tuition Fees. Unused Home stay fees shall be refunded.



IGQ Golf College Refund Policy is based on a student’s “Path of Study”. The definition of Path of Study (for International students) is:

Path/Course of Study is defined as the total length of the programme the student has chosen to study; as detailed in their Offer of Place and accepted by payment and enrolment.

The formula for calculating a student’s refund is as follows:

For courses of greater than three months:

  • Withdrawing in first 10 working days of Path of Study

Deduction of up to 25% of tuition fees paid

For courses of five weeks or more but less than three months:

  • Withdrawing in first 5 working days of Path of Study

       Deduction of up to 25% of the tuition fees paid 

For courses of up to four weeks:

  • Withdrawing in the first two working days of Path of Study

       Deduction of up to 50% of the tuition fees paid

No refund will be given after the above last withdraw dates.

International students may, in certain circumstances, apply for a compassionate refund. This is only considered when withdrawal circumstances are beyond a student’s control.

The Grounds for Consideration of Compassionate Refund of Fees and Charges is applicable to both domestic and International students.

If you withdraw from a course, IGQ Golf College is obliged to inform the New Zealand Immigration Service.



If you wish to transfer to another Learning Institution before your course at IGQ Golf College is finished, the company is under no obligation to transfer any remaining tuition fees to the new Institution.



IGQ Golf College operates a trust account with the Public Trust office in Lower Hutt that complies with s236A of the Education Act 1989.  This trust account is also used to indemnify student fees. In the event that IGQ Golf College ceases to trade or cancels a course student fees for any uncompleted part of the course are protected by the trust account.







It is our policy to enable students to speak about their problems to management who will give full consideration to your problem or complaint.  You will not be discriminated against for presenting a complaint or requesting a discussion about a problem.  The sole purpose of this problem solving procedure is to seek a solution to any complaint or problem you have to the satisfaction of both you and IGQ Golf College.

The Procedure

Step One: If you are unhappy with some aspect of your courses, teaching or assessment, the first person to speak with is the Director of Coaching. Or if you are unhappy with financial issue, the first person to speak with is the Office Manager. Hopefully the issue will be resolved at this point.

Step Two: If, after talking with the Director of Coaching or Office Manager, you still think that the issue has not been resolved, make an appointment with the Principal of Operations

 Step Three: If, after talking with the Principal of Operations you still think that the issue has not been resolved, write to the Chairman of the Board.

Step Four: If you still feel that the issue has not been resolved, you may contact following organizations for dispute resolution depending on the type of complaint.

For complaints of a financial or contractual nature contact


For complaints about courses, teaching or assessments contact The Quality Commission, P O Box 6411, Marion Square, Wellington 6141 or by email commissioner@qualitycommission,co,nz This commission acts for all Private Training Establishments who are registered with NZQA for the Education(Pastoral Care of International Students) Code of Practice 2016. The service is free to students.


Or alternatively;

You may contact the New Zealand Qualifications Authority (NZQA) by pkone on 0800 697 296 or email, or by mail to the Complaints Officer, Quality Assurance Division, NZQA P O Box 160, Wellington, 6140.    


As a signatory to the Code of Practice for the Pastoral Care of International Students, IGQ Golf College requires that all international students have appropriate, comprehensive, and current medical and travel insurance for the duration of their study. Students whose course of study is greater than one year are required to purchase insurance annually. Guidelines determining the appropriate insurance principles are available on the Ministry of Education (MOE) website

The requirement that all international students have appropriate, comprehensive, and current medical and travel insurance before being registered is in addition to all other entrance and registration requirements.

IGQ Golf College recommends two medical and travel insurance plans -Southern Cross Healthcare or Uni-care Educational Travel Insurance Service. However students are welcome to arrange their own insurance, but they must have a copy of their insurance policy in English available at registration, or their arrival in New Zealand.

Contact details for the two insurance providers recommended are:

Southern Cross Healthcare 
Phone (International) +64 (9) 359 1602; (New Zealand) 0800 800 571

Uni-care Educational Travel Insurance Service

Private Bag 68910, Westhaven, Auckland 1145, New Zealand
Tel: 64-9-362 4039


IGQ Golf College strongly recommends that students read the articles in the NZQA website publication “Coming to Study in New Zealand”

Open the website In the top banner click on Studying in New Zealand and a dropdown box will show “Coming to study in New Zealand” click on this to open. As you read down on the pages now open there are additional information in the blue areas which can be opened and viewed. Some open other areas within the NZQA website, but some open in other government department websites such as the following websites:


These websites have a series of articles that provides information on Visa and student permits, the code of practice for the Pastoral Care of International Students, what you are allowed to travel to New Zealand with legally and recommended things to bring with you. It covers types of accommodation available, some facts about New Zealand, the people, shopping, culture shock and how to cope, banking services and money matters. There are some very good sections on Living in New Zealand, including ways to get about, cars and driving, recreation and sports and then an excellent section on Looking after yourself which includes items on general health, medical insurance, alcohol and drugs and keeping safe. Throughout the publications they refer you to many other websites for additional information.

For additional information on Christchurch, New Zealand useful websites are and

IGQ Golf College vigorously encourages all students to live with a New Zealand home stay family as it is the best and fastest way to learn English and about New Zealand culture.

Instances where students have an emergency and need to contact the Student Care Co-ordinator contact Lin Wang on his cell phone 021 295 5439. This phone number is available 24 hours per day, 7 days per week. In the unlikely event that he cannot be contact the second emergency number is the Dean of Administration, Graham Norquay whose cell phone number is 021 354 238.

All home stays are carefully selected, police vetted, and frequently visited by us or our accommodation agents, Kelly Fung or International Student Care Limited staff to ensure a safe and comfortable living environment.  You will be treated as a member of the home stay’s family and expected to participate in this role.  This may require you to help with light housework and go on family outings.

All students under 18 years of age must accept the home stay accommodation arranged by us or our accommodation agents.

If you are over the 18 years of age and accept the home stay accommodation arranged by us, Kelly Fung or International Student Care Ltd, then the minimum period of home stay is 8 weeks.

If you are unhappy with the home stay, you should inform the Student Care Co-ordinator, Kelly Fung or International Student Care Limited and a new home stay may be arranged.

If you wish to leave the home stay, you must give a minimum of 2 weeks notice to IGQ Golf College, Kelly Fung or International Student Care Limited and to the home stay.  If you are under the age of 18, written permission from a parent or guardian is also required.

If you leave a home stay, any unused portion of home stay fees will continue to be managed by IGQ Golf College.

The home stay fees will not be refunded to you in one amount, but will be paid fortnightly while you are studying at IGQ Golf College.  Any remaining fees will be refunded at the end of your course.

International Student Care Limited can also help you arrange hostel or apartment accommodation.


The following items are a brief description only and should be read in conjunction with the NZQA website information “Studying in New Zealand”

  • Inform your home stay family by 4.00 pm if you are going to be late home for a meal.
  • Be helpful and offer to wash or dry the dishes or help with other household chores.
  • Keep your room neat and tidy and make your bed in the mornings.
  • Be friendly and polite at all times.
  • Use English language in the house as much as possible.
  • Always ask your home stay for permission before inviting a friend to come and visit you.
  • Your friends should leave the home stay by 8.30 pm unless agreed otherwise by your home stay.
  • Your dress standard should be such that it does not cause embarrassment to your home stay or anyone else.
  • Please ensure showering or baths take no longer than 10 minutes.  Leave the bathroom and toilet clean after use.
  • Ask permission from your home stay before using the telephone.  Make any telephone calls to your home country ‘collect’ or use a phone card.
  • Ask permission from your home stay before using any electrical appliances.
  • Ensure that you do not overuse the telephone or internet.  Many host families only have one line.  Talking on the phone for long periods can annoy the host family as they may wish to make a phone call or be expecting a phone call.  Ask your home stay about any rules they may have regarding your use of the phone line.
  • The dining room is for eating meals.
  • The living room is for relaxation and enjoying the company of one another, watching television or family activities.
  • The wash house or laundry is for washing or ironing clothes.
  • The toilet or bathroom is for your convenience to relieve yourself or to wash your body and teeth.  Do not brush your teeth or wash clothes in the kitchen sink.
  • The kitchen is used for preparing meals and washing dishes only.
  • The bedroom is for study or sleeping, not to entertain friends.
  • Never return to your home stay in a drunken state.
  • The use of drugs not prescribed by a doctor will result in the student being asked to leave the home stay and the student being expelled from the college.
  • If you are the last to leave the home stay house please ensure all windows and doors are locked.
  • Junior students under 18 years of age must return to the home stay before 9pm on weekdays and 10pm on weekends.
  • Senior students must return to the home stay before 10pm on weekdays and 12pm on weekends.  If students wish to stay out later they must request permission and inform the Home stay where they are going and who they will be with.


Your Host Family

  • Try to remember that, just as you feel shy and strange with them, they will feel the same towards you.  Their ways are strange to you and yours are strange to them.  Here are a just a few things that past students have found hard to adjust to:-
  • We do not have bars or grills on the windows of our houses as the crime rate is not high in New Zealand.  However, always make sure that the house is secure at night and when you leave.  This means all external doors are locked and all windows are closed.
  • You may want to spend much of your time studying in your room.  However, it is polite to spend a little time each evening with your hosts.  When you go to your bedroom say “goodnight” to your host family – don’t just disappear!  Saying “goodnight” is an important ritual in New Zealand.  Going to bed without saying “goodnight” usually indicates that a person is angry or offended.
  • Make sure you join your host family if invited to go on a trip or visit friends etc. You will get to know more of our country, you will make new friends and you can practice your English.
  • Many New Zealanders spend time in the evening watching TV.  Even through you may not understand what you are watching, it is often good for you to watch with your host family.  This will help with your English and help you feel part of the family.
  • In our culture it is considered very bad manners to eat noisily.  Please make sure you don’t make noises while you chew or drink.
  • If your host family arranges to go somewhere that involves expenses (e.g. dinner at a restaurant) offer to pay your share.  They may not accept but will feel pleased that you offered.  If your host family invites you to go away for the weekend with them, they will inform you of any costs you may be expected to pay.
  • Always let your host know if you are going out and what time you expect to be back.  If you are going to be late, make sure you telephone and let them know.  Your hosts feel responsibility for your safety and welfare and they worry if they do not know where you are.
  • If you are going to be away overnight or for the weekend, tell your family where you are going and when you will be back.
  • New Zealanders are quite private people and adults do not ask each other questions like “How old are you?” and “Are you married?” or “How much do you earn?”
  • Beckoning with the finger with the palm up or down is also not very polite, and when we order food in a restaurant we always say “please” and “thank you”.  Clicking your fingers at a person is also very rude.
  • Sniffing loudly is also very offensive.  You should ensure you have a cotton handkerchief or paper tissues with you and use these to clear your nose, quietly. Never clear your nose into a sink.
  • If you are with friends from your own country and there are New Zealanders close by, it is courteous to speak to each other in English as much as possible.
  • New Zealanders like to keep a lot of space around themselves except with very intimate friends or members of the family.  If you find a Kiwi is moving away from you as you speak, it is because you have moved too close to him/her.

Using the Bathroom

In New Zealand we wash and rinse ourselves once a day in the bath or shower.  Remember that everyone in New Zealand has a limited supply of water.  Be careful not to spend too long in the shower – 10 minutes should be enough time.

You should also provide your own toothbrush.  If you do not wish to use the host family’s toothpaste, shampoo, or soap, you are required to purchase your own.  Girls – please remember not to clutter the bathroom with your cosmetics.

Caring for your Bedroom

It is the New Zealand custom to sleep between two sheets and under blankets or a duvet.  Sleep between the sheets, not with the blankets/duvet next to your skin.  Your sheets will be changed every week (or as required).

You are expected to make your bed each day before you go to school and keep your room tidy.  Take all food and rubbish out of your room.

If you do not know how to make your bed, ask your home stay to show you how.

Never stick posters or anything to your bedroom walls without asking your host family.

Many students may be shocked to find that there is no lock on their bedroom door.  If you feel very insecure about not being able to lock your bedroom door, tell the Student Care Coordinator and they will discuss it with your host parents.  It is better not to ask them yourself as they may feel offended that you do not trust their family.  The Student Care Coordinator can discuss this tactfully with them.


You may want to bring electrical appliances to New Zealand with you.  New Zealand’s electricity supply is 230 volts, single phase and 50 hertz.  Please use a transformer.

Keeping warm

The first principle is to wear warm clothing.  New Zealand houses are heated in winter but sometimes not every room is heated.  The cost of power for heating is considerable so we try to use as little as possible.  Your hosts will not be pleased if you turn on an electric heater while you are wearing light cotton clothes and perhaps have bare feet.  When you feel cold you should wear warm clothing in the house and add more layers when you go outside.  Buy yourself some warm pajamas to wear in bed.  Ask your hosts if you need more blankets on your bed.

Your hosts may supply you with an electric blanket or allow you to buy one for yourself.  Electric blankets are for warming the bed before you get into it, and should be turned off when you go to bed.  Many house fires in New Zealand are caused by electric blankets overheating when they have been left on for long periods.

NEVER try to dry clothes or towels by putting them on or very close to an electric or gas heater.

You should also try to keep dry.  Make sure you have waterproof outer clothing; it is probably a good idea to buy these clothes in New Zealand.  You will need shoes that keep out the rain and an umbrella.


You may find our food hard to get used to.  However, we always ask your hosts to cook lots of rice and noodles, especially when you first arrive.  New Zealanders eat a lot of meat, which is very cheap here, but we do not eat as much seafood as you do because it is quite expensive in New Zealand.

You will usually find New Zealanders eat large meals.  Please don’t be afraid to tell your host family if your meals are too big.  Your home stay will probably have gone to a great deal of trouble to prepare your meals, so please always remember to say “thank you”.

Sometimes your host family will allow you to cook.  Often host families enjoy learning how to cook different food from other countries.

Don’t keep food in your bedroom unless you have asked with your hosts and don’t get up in the middle of the night and cook food in the kitchen.

If you feel hungry please tell your home stay parents.

If you have any problems please talk to the Student Care Coordinator who will help you to sort the problem out.

Meal Times

Usually meals in New Zealand are eaten at the following times:

Breakfast:                           7.00am – 8.00am

Lunch:                         12.00 pm – 2.00 pm

Dinner:                         5.30pm – 7.30pm

New Zealanders also enjoy short snack breaks called morning tea (10.30am) afternoon tea (3.00pm) and supper (8.30pm).

Typical Foods

Breakfast:                    cereal and toast, juice, tea or coffee

Lunch:                         sandwiches, fruit, juice, tea or coffee

Dinner:                         meat, potatoes, and vegetables

Some host families will eat their meals together at the table.  However, some may simply sit on the sofa and eat their meal.  Students should eat their meals with their host family.  Meal times are often the time when New Zealanders have a chance to exchange information about their day.

Helping around the house

You are not expected to help around the house but it is very polite to do simple tasks such as washing the dishes, making your bed, light cleaning or setting the table.  Your hosts may not accept but they will be very appreciative that you made the offer.



New Zealanders entertain friends and guests by inviting them home.  Most hosts will be very happy for you to invite your friends’ home, but please be considerate.  Ask first, do not invite more than one or two people and make sure they do not stay after 9.30 pm.  Never hold parties without your home stay’s knowledge and permission.

New Zealanders go to bed much earlier than you have probably been used to. Therefore, please ask your friends not to telephone after 9.30 pm.

Make sure you and your friends abide by the smoking rule of your home stay family.  In most cases you will be expected to smoke outside.  Don’t forget to remind your friends to obey the rules during their visit.

Using the Telephone

In New Zealand it does not cost any money to make a phone call to a friend who is in the same city.  However, if you make a call overseas or to another city it does cost money.  To make a national or international call you will need to buy a phone card.

You can use a phone card from any payphone or from the phone at your home stay.  Make sure that you ask your home stay for permission before you use the phone.  When you arrive in New Zealand be sure to ring your parents a t home to tell them that you have arrived safely.  You can also email them from IGQ Golf College.

In emergencies the phone number to call is 111.  They will ask you what your problem is and where you are.  These calls are free and can be made from any phone including cell phones.

The phone number for Telecom International Operator is 0170.

Calls made from public telephones:   It is recommended that students purchase telephone calling cards                             Local calls costs a minimum of 50 cents

025, 027 and 021 prefix numbers:           These are cell phone numbers and are very expensive


0800 and 0508 numbers:                        Calls made to these numbers are free


0900 numbers:                                      Calls made to these numbers are charged separately to the owner of the telephone where the call was made.  These appear on the monthly account.


If you are under the age of 18 your host family will do your laundry.  If you are over the age of 18 the host will decide whether it is convenient for them to do your laundry or not.


New Zealand Post shops are very useful shops.  You can purchase stamps, stationery, and send letters.

Sending mail around New Zealand         Standard letters - $ 1.00 Fastpost $ 1.80

                                                            A4 size - $ 2.00        Fastpost $ 2.80    

Sending mail overseas                          Postcard - $2.20       Letter – between $2.70 - $4.00

Bus Passes

You can pay cash when you enter the bus.  However, if you are taking the same bus frequently such as to and from school, it is recommended you purchase either a 10 bus Card or a monthly bus pass. 




Culture Shock

            Culture shock comes from being surrounded by people who are different from the people you are used to.  They may speak a different language, look different, eat different food and have customs different to yours.  You will probably worry about whether you are behaving in an acceptable way and you will see people doing things in ways which are strange to you.

What are the symptoms?

There are many different symptoms of culture shock, however, you may only experience a few of these.  These symptoms include:

  • Feeling very tired and always wanting to sleep.
  • Feeling that you can’t cope with all the new experiences.
  • Wanting to spend most of your time in your room.
  • Feeling very angry all the time.
  • Feeling depressed and sad.
  • Homesickness and wanting to go back to your home country.



Culture shock is very common and happens to most people when they go to live in a different country – it is a natural feeling so please do not feel ashamed of it.  Homesickness is a natural feeling and usually goes away in a short time.


The laws of New Zealand apply to all international students.  If you break the law you will be treated the same as a New Zealand citizen.  However, you can be deported for some offences.


In New Zealand no person under the age of 18 is allowed to smoke or purchase cigarettes.


Alcohol is available at many social occasions in New Zealand.  Many New Zealanders drink alcohol – but not all. If you do not drink alcohol, do not worry.  Tell your friends and home stay family and they will respect your decision.

In New Zealand no person under the age of 18 years may purchase alcohol or visit public places which serve alcohol, even if you are not drinking.


In New Zealand the possession use and selling of non-prescribed drugs is illegal.   International students are treated exactly the same as New Zealand citizens if caught in possession of even small amounts of illegal drugs.


Cycling is a great way to get around.  In New Zealand you must wear a helmet at all times when riding a bicycle.  At night you must use a cycle light on your bicycle.


If your home country is part of the 1949 Driver’s Convention, you may drive in New Zealand with the driver’s licence from your home country for up to 12 months.  After 12 months you must obtain a New Zealand driver’s licence.  The driver and all passengers must wear seatbelts.


  1. International students must have parents’ and caregivers written permission to purchase and drive a vehicle or motorcycle
  2. Students are not permitted to carry passengers without the written permission of their parents or caregiver
  3. Cars and motorcycles must be parked in the designated car park to the east of the portacom
  4. The college reserves the right to withdraw permission for a student to bring a vehicle to the college if the privilege is abused in any way (i.e. driving recklessly or speeding)

Complete the details below and return this form to the Dean of Administration.



Dear Caregiver/Parent,

Please complete and return this permission form if you wish your student to drive a vehicle to school. A driver contract is also to be signed before permission will be granted.


Name of Student


Age of Student


Course Code


Make and Model of vehicle


Registration number




Legal owner


WOF expiry date


Type of licence (Full or Restricted)



Caregiver’s/Parent signature_______________________________________ Date______________


This contract is between International Golf Qualifications and the international fee-paying student studying in New Zealand on a student Visa.

Name of Student ___________________________________________________________________

IGQ Golf College retains the right to have a student tested locally if he has an international licence before granting permission for the student to drive in New Zealand. Before being granted permission you will need to show evidence of:

  • New Zealand Driver’s Licence or an international licence.
  • Permission from parents and your caregiver to own and/or drive a vehicle in New Zealand.

In consideration of the above and subject to signing the following declaration with IGQ Golf College and your caregiver and parent.

  1. I hold a current New Zealand Driver’s Licence and/or an International Drivers Licence and have permission to own and/or drive a vehicle in New Zealand.
  2. I agree to abide by the laws of New Zealand and obey the road rules.
  3. I will ensure that any person who drives my vehicle has a current New Zealand Driver’s Licence.
  4. I agree to IGQ Golf College having the right to withhold or withdraw permission to own and/or drive a vehicle if the conditions of this contract are not met.


Student’s Signature________________________________________   Date___________________

Caregiver’s/parent’s signature________________________________  Date___________________




  • You must pass a written and oral test.
  • You must not drive on your own – a supervisor (someone who has held a current full car licence for at least 2 years) must sit in the front passenger seat beside you at all times.
  • You must display L Learner plates at all times when driving and carry your licence at all times.
  • When driving everyone must carry their driver’s licence.


After holding a learner licence for at least 6 months you can sit a practical test to gain your restricted licence.  This allows you to:

  • Drive on your own but not between 10pm and 5am, when a supervisor must accompany you.
  • If you sit your practical test in an automatic you are only licensed to drive automatic cars.  You can drive a manual vehicle with supervision.


You sit a practical test for your full licence after 18 months, on the restricted licence if you are under 25, 6 months if you are aged 25 years or over.  If you complete an approved driving course these times can be cut to 12 months and 3 months respectively.



During your study with the IGQ Golf College, any travel outside of the Christchurch City Boundary must be approved by the IGQ Golf College and the student’s parents, so even if your home stay is taking you to the Picton Sounds you must seek approval in order that emergency contact numbers can be maintained.

If your home stay family offers to take you on a holiday, they may ask for a contribution for any increased costs, e.g. travel, accommodation, meals out. These costs should be discussed with you before you go, if you have any questions ask your caregiver.

If your home stay caregivers are going away, but not taking you, your caregiver will make other home stay arrangements for you and the school must be advised.

The form listed on the following page is to be completed by all international students when they are going to be away from their home stay for one night or more. This also applies if they are travelling overseas during college holiday periods. A copy of this form should be given to the college for approval and then a copy given to your home stay prior to your trip.









IGQ Golf College (IGQ College)

Overnight Absence and/or OverseasTravel

From Home stay Details

It is important that you let us know if you are travelling away from your home stay. Your parents must give permission for you to travel. It is your responsibility to tell them about your travel plans. For all absences from your home stay please seek your parent’s approval. However, forovernight absences your guardian can sign on their behalf.


Name:________________________________________________Course Code_______________

Destination (Where I am going)____________________________________________________

Dates:   Leave Home stay on ______________________________

            Returning on____________________________________

Contact details of where I am going to stay – provide an itinerary with all contact details

Name:  ______________________________________________________________________

Address: _____________________________________________________________________

Phone: _________________________________________

People I am travelling with: ________________________________________________________

Method of transport: (bus, plane, car etc. If car, please give name of driver. Remember that this driver must have a full driver’s licence).


  • I have told my parents about my travel plans and they have given me permission to be absent from my home stay. (you must provide the college with a copy of the permission granted by your parents and guardian if you plan to be absent for more than 2 nights. Absences of 1 night may be approved by your guardian and the college.
  • I have also informed my home stay family and they are happy with my arrangement.

Student Signature _________________________________________ Date__________________

Guardian Signature ________________________________________Date__________________

Parent Signature___________________________________________Date__________________

(if letter of permission from parents not attached)

School approval ____________________________________________Date_________________




Students studying at International Golf Qualifications a registered PTE and who are studying for two years or more can apply to the immigration department for a variation to their student visa allowing them to work for up to twenty hours per week in any given week during the academic year. They may also work full time during vacation periods. IGQ College, however does not recommend that diploma students undertake part time work as the course is 45 weeks per year and 40 hours per week. If you think you can handle additional hours working, please discuss this with our principal and/or deputy principal for guidance.

To find out more on working in New Zealand refer to the New Zealand Immigration website then explore “New Zealand Study and Work”


New Zealand is a safe and friendly country.  Here are some helpful hints to make it even safer for you.

Money and Valuables


  • Keep your wallet in your pocket at all times.
  • Keep your ATM card in a safe place.
  • Pay large bills (eg school fees, home stay fees) by bank cheque, not cash.
  • Ask your teacher to help you if you need advice about managing your finances.
  • Take care of your valuables eg electronic dictionary, walkman, and mobile phone.
  • Report all lost property to reception.



  • DON’T carry large amounts of money around.
  • DON’T show your ATM card or pin number to anyone.
  • DON’T withdraw large amounts of money.
  • DON’T lend money to your friends.
  • DON’T leave person valuables lying around for everyone to see.


Going Out


  • Always go out with your friends, not on your own.
  • Always arrange to meet your friends in a public place eg Café, McDonalds.
  • Take a taxi home if you are out late at night.
  • Always tell your home stay where you are.
  • Ring your home stay if you are going to be late.
  • Tell your teacher, your home stay parents or the police if you are frightened.
  • Remember the emergency phone number is 111 for Police, Fire, and Ambulance.


  • DON’T go out alone at night.
  • DON’T walk home alone at night.
  • DON’T walk in lonely or dark streets, parks, etc at night.
  • DON’T go anywhere with strangers you meet on the street.
  • DON’T try to be brave! Run to the nearest safe place if you are frightened by someone.
  • DON’T spend your time or money in game parlours.
  • DON’T hitchhike.

If you have a problem with the New Zealand Police you can ask for an interpreter who speaks your language.


Christchurch was established as a city nearly 150 years ago and is renowned as the “Garden City of the World”.  It is the South Island’s largest city, located on the East Coast and is an ideal educational base and a thriving business centre.

Christchurch is an extremely cosmopolitan city with many scenic attractions, exciting adventures and upbeat nightlife venues.

Population:           Approximately 375,000 (at June 2016)

Climate:                        Christchurch has a dry temperate climate with mean daily maximum air temperatures of 22.5 degrees Celsius (72.5 Fahrenheit) in January and 11.3 degrees C (52.3 degrees F) in July, In winter it is common for the temperature to fall below 0 degrees ( 32 F) at night.

Universities:          Canterbury University

                     Lincoln University


Things to do in Christchurch and surrounding areas:-

  • Restaurants and cafes.
  • Jet boating.
  • Boat cruises.
  • Skiing.
  • Hanmer Springs Thermal Reserve.
  • Bungee Jumping.
  • White Water Rafting.
  • Gondola.
  • Rafting.
  • Antartic Centre.
  • Wild Life Park.
  • Beaches.
  • Lyttleton Port.
  • Akaroa.
  • Kaikoura – Whale watching.





When students from other countries come to study in New Zealand, it is important that those students are well informed, safe, and properly cared for.

New Zealand educational providers have an important responsibility for international students’ welfare.

This provides an overview of the “Education (Pastoral Care of International Students) Code of Practice 2016” (The Code) and provides information for students and their parents on what to do if they have a complaint about their treatment by a New Zealand Educational Provider or agent of an education provider.

What is the Code?

New Zealand education providers have an important role in ensuring the well-being of their international students. The Code sets out the minimum standards of advice and care that are expected of education providers for international students. This ensures students coming from other countries to study in New Zealand are well informed, safe, and properly cared for.

Who does the Code apply to?

All education providers in New Zealand who enroll international students must be a signatory to the Code and adhere to its requirements. A List of education providers that have signed up to the Code is available on the NZQA website at

What is an “international student”?

New Zealand defines “international students” as those that are not domestic students. NZQA is the administrator of the Code on behalf of the New Zealand Government.

How can I get a copy of the Code?

A copy of the Code is available from your education provider in Mandarin and English. The code is also available online from and you are encouraged to read the Code.

How do I know an educational provider has signed the Code?

The New Zealand Qualifications Authority maintains a register of all signatories to the Code.  This is available online from  If the educational provider that you are seeking to enroll with is not a signatory to the Code, you will not be granted a student visa from the new Zealand Immigration Service and you will not be able to study at that institution.

What can you expect of an education provider?

Students and their families can expect education providers to:

  • Provide you clear, sufficient and accurate information so you can make informed choices about your education.
  • Give you clear, understandable information on your legal obligations and rights, including refund policies and termination of your enrolment under the contract you entered into with the provider.
  • Check that you have the prescribed insurance cover.
  • Provide a safe and supportive environment for study.
  • As far as practicable, ensure you live in accommodation that is safe and appropriate
  • Provide you with a comprehensive orientation programme to support you in your study and outline your obligations
  • Monitor their agents to ensure they provide you with reliable information and advice about studying, working and living in New Zealand.
  • Ensure that the educational institute on offer is appropriate for your expectations, English language proficiency and academic capability.
  • Have proper policy and processes in place to safeguard student’s fees paid and be able to provide an appropriate refund if you withdraw or your course closes.
  • Ensure you have access to proper and fair procedures for dealing with grievances (concerns or complaints

What do I do if something goes wrong?

If you have concerns about how education provider or by an agent is treating you, you should at first contact your provider and follow their grievance procedure.

The Code requires all institutions to have fair and equitable internal grievance procedures to listen to and deal with concerns or complaints to ensure fair results. They will have designated person/s who you can talk to and who will advise you on how to address your concerns or complaints. These will be detailed in your Student Handbook.

If the provider does not address your concerns or complaints you can contact the following organizations for your dispute resolution depending on the type of complaint.

For complaints of a financial or contractual nature contact http://www,


For complaints about courses, teaching or assessments contact The Quality Commission, P O Box 6411, Marion Square, Wellington 6141 or by email commissioner@qualitycommission,co,nz This commission acts for all Private Training Establishments who are registered with NZQA for the Education(Pastoral Care of International Students) Code of Practice 2016. The service is free to students.


Or alternatively;

You may contact the New Zealand Qualifications Authority (NZQA) by phone on 0800 697 296 or email, or by mail to the Complaints Officer, Quality Assurance Division, NZQA P O Box 160, Wellington, 6140.